Are you experienced at managing and motivating technical services teams to meet performance targets and maintain high standards of service delivery? Do you have experience in overseeing service operations, from initial customer requests to final resolution, ensuring alignment with company policies and customer satisfaction? Would you be excited to provide strategic advice on service and warranty programs, and collaborate with international teams to address technical and service challenges effectively? Our client is a global leader in electronic musical instruments and professional audio equipment, renowned for developing innovative products such as synthesisers, digital pianos, and drum machines. They are seeking a Service Delivery Manager to ensure all service activities, both internal and external, align with their policies while prioritising customer satisfaction and adherence to warranty guidelines. The role involves overseeing the complete service process, from request to resolution, ensuring timely and efficient support to end users, service agents, and dealers, with a focus on quick, reliable solutions. Key Responsibilities include: Manage technical services staff  Ensure that members of staff attend their daily tasks as outlined in their respective job description and meet their agreed KPIs Managing and overseeing of service delivery in-house or on-site Providing technical and service support to partners and end users Managing customer technical needs Overseeing service agents’ activities; Spare parts inventory control advice; liaise with their Japan team on technical and strategic service issues Warranty spare parts credit approval Overall overseeing of the service activities and services provided Review and analyse internal service processes Provide strategic advice on service and warranty programs Budget preparation, tracking and targets Management of ongoing team training requirements and certification in accordance with Japanese KPI’s Ideal candidate: Excellent organisational and problem-solving abilities Strong management skills with the ability to oversee both internal and external personnel Polite and professional Capable of prioritising demands and managing workflow efficiently Proficient computer skills with experience in reporting and directing the Service Team Ability to analyse processes and implement improvements by optimising workflows and eliminating waste Degree or similar training in technical fields, or relevant commercial or practical experience Experience in Wide Format Printing is advantageous If you are an experienced Service Manager with a passion for management and operations - This is the perfect role for you. Due to the volume of applications, we can only reply to candidates who are suitable for our current roles.

Are you a multi-skilled CAD-CAM Design & Draftsperson looking for a unique opportunity? Do you have a degree level qualification in drafting? Do you have 3 + years of design experience in a similar role? We have partnered with a well-established creative agency with expertise in custom exhibition and display stands. Based in the Inner West, Sydney, they work with various clients and partner agencies to provide spectacular activations and installations all around the country. With over 20 years in the industry this agency is well-respected as a leader in the field, and this role is a truly exciting and rare opportunity to move into senior leadership and with the opportunity to become a partner in the agency. We are on the lookout for a skilled CAD/CAM Design & Drafter at this agency, you will play a pivotal role in their creative construction team, contributing to the conceptualisation and design of activation builds while ensuring exceptional service and delivery. You will collaborate closely with their community of clients, suppliers, and internal teams to transform design visions into captivating experiences, aligning with their commitment to innovation, sustainability, and quality control. OBJECTIVES OF THE ROLE: Interpret client and internal design briefs, translating them into build design concepts that align with client objectives and Agency build practices Develop technical drawings, material & finishes boards, to communicate construction build concepts effectively Work closely with the Production Manager to ensure seamless execution of all builds Set up assembly drawings and floor plans for installation Conduct post-event evaluations and debriefs to gather feedback and identify areas for improvement, contributing to the continuous enhancement of their activation experiences   RESPONSIBILITIES: Responsibilities include, but are not limited to: Involvement in all aspects of the technical design process Taking design briefs to interpret requirements and develop appropriate construction methods and tooling and materials 2D & 3D Drawing preparations for manufacture, including technical drawings Develop CNC files, entering correct parameters and exporting job programs to the machine Supporting the production department by liaising with builders and machine operators Variety of CAD work including site plans, build drawings and realistic renders Concept development and design Workflow management - communicating clear timelines for all work to be completed and managing requests for all work that will come from the wider team Conducting quality assurance and compliance checks on all projects Ensure CAD design output is consistent - develop standard sheet layouts and a standard title block   This is a fast paced, highly dynamic position that will suit a very organised and driven individual with a passion and excitement for set building and brand activations. SKILLS: Degree level qualification in drafting or equivalent 3 + years of design experience Skilled in using design software 2D and 3D (AutoCad and Sketchup preferably) CNC programming with AlphaCAM an advantage Adobe Creative Suite (photoshop and illustrator Google G Suite user experience A strong portfolio showcasing relevant project experience A passion for product development and design Good understanding of manufacturing processes Have the ability to learn quickly and show a willingness to be hands on Good understanding of manufacturing and woodworking principles An eye for detail, quality control, and cost efficiency Well organised and proficient in time management Good interpersonal and communication skills to enable development of good working relationships with the team and clients Ability to work as part of a team as well as work autonomously with minimal supervision   This is the perfect opportunity to join a vibrant culture you can call home. This company is a creative agency where no two jobs are ever the same. The role offers the opportunity to be involved in the creative process from the beginning though to delivery. If this position sounds like the right next step for you - apply now. Due to the volume of applications, we can only reply to candidates who are suitable for our current roles.

Are you a trailblazing conceptual Art Director looking for a great new role? We have partnered with a full-service creative agency based in Sydney, looking for a talented conceptual Art Director to join their team. This agency specializes in brand, digital, experiential, and social media projects, working with top clients and having fun while doing it. This is a full-time hybrid role for a conceptual Art Director. You will lead conceptual direction, art direction, and graphic design across various projects. In this dynamic environment, no two weeks are the same, and neither are the briefs. One week, you could be working on a global brand campaign, and the next, you might handle an experiential activation. The role is primarily based in Surry Hills, Sydney, with some flexibility for remote work. The type of person we are looking for: Experience working with skincare or beauty brands, either as an Art Director or a Senior creative role looking to step up into an Art Director role Creative Direction and Art Direction skills Branding expertise Graphics and Graphic Design abilities Strong visual and conceptual skills High level of competency in the Adobe CS design software and MacOS environment Experience in designing for digital and print platforms Ability to work collaboratively in a team environment Excellent communication and presentation skills Sound working knowledge of PowerPoint and Keynote templates an advantage Effective communication and rationalisation of creative ideas and concepts Have strong organisational and time management skills, with great attention to detail   What’s on offer: Great Small Team: Join a close-knit, passionate team where collaboration and creativity thrive. Agile Agency Environment: Work in a dynamic, flexible setting with the opportunity to contribute to a variety of exciting campaigns. Hybrid Working Conditions: Enjoy the flexibility of working both in the office and remotely. Exciting Projects: Engage in diverse and impactful campaigns, from global brand initiatives to experiential activations. Problem-Solving Focus: Embrace a solution-oriented approach, ensuring every challenge is tackled with the right definition and strategy.   If you are a skilled existing conceptual Art Director – looking for your next move - we would love to hear from you. Due to the volume of applications, we can only reply to candidates who are suitable for our current roles.

Our client is a creative agency who offer their clients expertise across video, motion graphics, tv, digital/social, print and out of home. They are currently seeking an Art Director with skills in Motion Design to join their growing team based in Redfern, Sydney. They are in need of a senior level Art Director / Motion Designer to assist in a contract capacity until Jan/Feb 2025. The successful applicant will report to the Creative Director and Senior Art Director. You will bring a broad range of skills and must be comfortable jumping from concept mock-ups in Photoshop, Illustrator and InDesign, to animating in After Effects and executing the occasional video editing/export. They are after some serious skills in After effects and some Cinema4D experience would be a plus. Agency experience will be viewed favourably. Your day-to-day responsibilities will include: Conceptualising ideas and comfortable presenting to the team Developing design treatments and initial creative concepts that are based on research and meet the clients brief Taking concepts and turning them into finished artwork, optimising for digital, broadcast and print formats Staying current on all the latest trends and technologies, open to experimenting while still adhering to client requirements   To be successful in this role, you will bring: 3-5 years’ experience in an agency / content production studio Knowledge of video production and post-production processes High proficiency in Photoshop, Illustrator, After Effects Basic understanding and ability to edit video and design for print Excellent communications skills   If you are an Art Director / Senior Designer with leadership experience and meet the above requirements - apply now. Due to the volume of applications, we can only reply to candidates who are suitable for our current roles.

Are you a talented Digital Designer with proven experience and a unique portfolio?  Do you have experience across creating, managing and producing digital design solutions for a variety of uses? Do you bring 3-5+ years of experience in digital design and are looking for your next creative home? Our client is a full-service creative agency dedicated to crafting charismatic brands that people prefer. They specialise in brand strategy, visual identity, website design, video production, and marketing campaigns. The agency also runs some of Australia's acclaimed live music series featuring prominent artists. We are seeking a highly skilled and versatile Digital Designer who thrives on variety and innovation. This role offers the opportunity to work across a wide spectrum of industries, engaging in dynamic branding projects and the design of cutting-edge digital interfaces and websites. The ideal candidate will possess the ability to seamlessly integrate creative concepts into functional digital designs, ensuring each project not only meets but exceeds client expectations. While the position is open to hybrid work, there is a preference for 4-5 days a week in the studio. Role and Responsibilities Create charismatic visual identities for client rebrands Design visually appealing and user-friendly websites and digital interfaces Collaborate with clients to understand their vision and translate it into effective design solutions Work closely with the creative team to ensure designs align with other creative services within the agency   Skills & Experience Proven experience as a Digital Designer, with a strong focus on UI design and branding. Skills in motion design are a plus Proficiency in Figma and Adobe Creative Suite Experience with web design principles, including responsive design and UX best practices Strong understanding of branding and the ability to create cohesive brand identities Excellent communication skills and the ability to collaborate effectively with clients and team members Attention to detail and a strong sense of aesthetics and taste Ability to manage multiple projects and meet deadlines   Why Join? Be part of a creative studio that regularly hosts guests in the photo studio or music studio upstairs, has a few studio dogs, and features live music sessions with exciting musical acts performing on the studio rooftop Work on diverse projects ranging from the music industry to beverages, corporates, and everything in between Enjoy a pet-friendly studio environment If you are a passionate Digital Designer with great taste and a drive to be part of a bustling creative studio, we would love to hear from you. Apply now to join our client and help craft charismatic brands   If this sounds like a role you would be interested in and have the experience to jump into the hot seat, then we would love to hear from you – apply now. Due to the volume of applications, we can only reply to candidates who are suitable for our current roles.

Do you have experience in sustainability reporting and branding, with the ability to lead and execute design projects? Are you proficient in digital and UX design, capable of enhancing user experience and functionality in your projects? Can you effectively collaborate with clients and team members to translate vision into impactful design solutions? Our client, an independent sustainability consultancy and B Corp based in the Greenhouse Climate Tech Hub in Sydney, is dedicated to delivering sustainability approaches that support corporate strategy, navigate change, and contribute to a flourishing society and planet. Our client is seeking a highly skilled Senior Designer or Design Director to join their team. This full-time role is flexible, offering the option to work 4 or 5 days a week. The ideal candidate will have strong reporting experience, with additional skills in digital and UX being highly valued. This position is open to both Senior Designers with robust reporting and branding experience and candidates with strong UX/UI skills. Design Director level candidates are also encouraged to apply. Role and Responsibilities Lead and execute design projects with a focus on sustainability reporting and branding Collaborate with clients to understand their vision and translate it into effective design solutions Utilise strong reporting experience to deliver comprehensive and visually appealing reports Apply digital and UX skills to enhance the user experience and functionality of projects Work within a hybrid environment, offering flexibility to work from Sydney or remotely   Skills & Experience Proven experience as a Senior Designer or Design Director, with a strong focus on sustainability reporting and branding Additional skills in digital and UX are highly valued Excellent communication skills and the ability to collaborate effectively with clients and team members Understanding of sustainability principles and the ability to integrate them into design projects Ability to manage multiple projects and meet deadlines   Why Join? Be part of an independent sustainability consultancy committed to making a positive impact on society and the planet Work within the innovative Greenhouse Climate Tech Hub in Sydney Enjoy a hybrid work environment with the flexibility to work from Sydney or remotely Collaborate with a team dedicated to supporting corporate strategy and navigating change through sustainable design   If you are a passionate Senior Designer or Design Director with strong reporting and branding experience and an interest in sustainability, we would love to hear from you. Apply now to join our client and help deliver impactful sustainability approaches. Due to the volume of applications, we can only reply to candidates who are suitable for our current roles.